privacy policy

PRIVACY POLICY
Last Updated: [January, 2025]

WE WILL POST ANY CHANGES TO THIS PRIVACY POLICY IN A NOTICE OF THE CHANGE AT THE BOTTOM OF OUR WEB PAGE WITH A HYPERLINK THERETO. WE MAY ALSO SEND YOU AN EMAIL DESCRIBING SUCH CHANGES. PLEASE REGULARLY REVIEW THIS PRIVACY POLICY. NOTWITHSTANDING, IF YOU CONTINUE TO USE OUR SERVICES, YOU ARE BOUND BY ANY CHANGES THAT WE MAKE TO THIS PRIVACY POLICY.

INTRODUCTION

Flowgen, Inc. (“Flowgen,” “we,” “us,” or “our”) respects the privacy of its users (“User,” “your,” or “you”). This Privacy Policy (“Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use the Flowgen Platform (the “Platform”) through Flowgen’s website located at https://www.flowgenai.com (the “Website”).

Flowgen is committed to protecting the privacy of its Users whose information is collected and stored while using Flowgen’s Platform. Flowgen offers AI-powered automation solutions to help teams streamline workflows, integrate multiple cloud apps, and manage data in a centralized hub (“Service(s)”). By leveraging AI, Flowgen may accomplish tasks based on connected sources, instantly answer questions, summarize documents and emails, and generate content based on aggregated company knowledge.

Capitalized terms have the same meaning as in our Terms of Service or Terms of Use, unless otherwise noted here.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR WEBSITE AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT info@flowgenai.com.

WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUB-PROCESSORS AND SERVICE PROVIDERS ASSISTING US IN THE PROVISION OF OUR SERVICES TO YOU.

TERRITORIAL RESTRICTION

Our Website and Platform are available for use and download globally. If you are a resident of the United States (“US”), the laws of the State of Delaware (where we are incorporated), the State of California (where we are headquartered or primarily operate), and your own state laws may apply to your use of our Platform. If you are a resident of any other country, please ensure compliance with all local laws prior to using our Website or Platform. You must comply with this Privacy Policy and our Terms of Use and Terms of Service, as applicable. If you have any questions regarding this section, please email us at info@flowgenai.com.

WHAT INFORMATION DO WE COLLECT?

When you register to use our Website and Platform, we collect personal information (also referred to as “personally identifiable information” or “PII”) which may include your name, mailing address, email address or username, and other personal details. The information you provide will be stored on our servers. You may update your personal information by contacting us at info@flowgenai.com or by adjusting your account settings on our Website or Platform.

Geolocation and Equipment Information: We may collect information that does not personally identify you, such as:
- Your general geolocation (e.g., city or region).
- Information about your internet connection, the equipment you use to access our Website and Platform, and usage details (e.g., browser type, device type, operating system).
Financial Information: We currently do not collect or store any credit card or bank information as we use third-party payment processors. Should this change, we will update this Privacy Policy and notify you via reasonable means.
User Content: When you use our Services, we collect Personal Information that is included in your input, file uploads, or feedback that you provide (“Content”).

HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

At registration on our Website and Platform.
From search queries on our Website and Platform.
When you post information to be published or displayed on our Website and Platform.

We also collect information from you automatically when you navigate through our Website and Platform, in the following ways:

Usage details (e.g., page views, clicks).
IP addresses.
Information obtained through browser cookies.

HOW DO WE USE YOUR INFORMATION?

We may use the information that you provide to:

Personalize your experience on our Platform.
Provide you with information, products, or services requested from us.
Present our Website and Platform and their contents to you.
Notify you of updates regarding your account and/or subscription, including renewal notices.
Enforce rights and carry out obligations arising from contracts between you and us (e.g., billing, collections).
Send you notifications about changes to our Platform and related services.
Send periodic emails, in accordance with the CAN-SPAM Act, to (i) send information or respond to inquiries, (ii) process orders and updates, (iii) provide additional details related to our services, and (iv) market to our mailing list or continue to send emails to you after an original transaction.

Aggregated or De-Identified Information: We may aggregate or de-identify your Personal Information so that it no longer identifies you personally. We use such information to analyze the effectiveness of our Services, improve or add features, conduct research, or for other business-related purposes.

Use of Google Workspace APIs: Flowgen does not use data obtained from Google Workspace APIs to develop, improve, or train generalized or non-personalized AI/ML models.

OUR COOKIE POLICY

At Flowgen, we use cookies to enhance your experience on our Website and to ensure high-quality service. This section explains our use of cookies:

Essential Cookies: Necessary for our Website to function properly (e.g., security, language settings).
Analytics Cookies: We use these to gather anonymized, aggregated data on how users interact with our site to improve performance.

Managing Cookie Preferences: You can manage cookie preferences in your browser settings. Please note that blocking cookies may affect the functionality of certain features on our site.

Changes to Cookie Policy: We may periodically update this Cookie Policy. Any changes will be posted on this page.

When you visit or log in to our Website, cookies or similar technologies may be used by our data partners to associate these activities with other personal information they have about you, possibly including your email. We (or third-party service providers on our behalf) may then use this data for communications and marketing. You may opt out of such advertising here (link to appropriate opt-out mechanism).

HOW DO WE PROTECT THE INFORMATION WE COLLECT?

Our Website and Platform are scanned and tested regularly to identify potential security holes and known vulnerabilities. We employ industry-standard security measures such as:

SSL (Secure Sockets Layer) encryption to protect data in transit.
Firewalls and malware scans to secure our servers.
Access control via unique username and password credentials for our employees who have access to your personal information.

Although we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Any transmission of personal information is at your own risk.

DATA SECURITY MEASURES

Security Measures: All information you provide to us is stored on secure servers behind firewalls. Only employees with a need to access your data to perform their duties are granted such access.
Fair Information Practice Principles: If a personal data breach occurs, we will notify you within 72 hours via email and/or our Platform notification system. We agree to the individual redress principle, ensuring that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.

DISCLOSURE OF PERSONAL INFORMATION

Disclosure to Service Providers: We may share the Personal Information you provide with contractors, service providers, and other third parties (“Partners”) who assist us in operating our business and providing our Services. We require our Partners to keep your information confidential.
Aggregated or De-Identified Data: We may share aggregated or de-identified data that does not personally identify you with third parties for various purposes, such as marketing, analytics, or other business operations.
Merger, Acquisition, or Sale: If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Other Legal Reasons: We may disclose personal information in order to comply with any court order or legal obligation, protect the rights of Flowgen and its employees, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Flowgen, our customers, or others.

CHOICES USERS HAVE ABOUT HOW FLOWGEN USES AND DISCLOSES INFORMATION

Tracking Technologies and Advertising: You can set your browser to refuse cookies or to alert you when cookies are being sent. Some features of our Website may not function properly without cookies.

GOOGLE ADSENSE AND GOOGLE ANALYTICS

We use Google Analytics to analyze the use of our Website. Google uses cookies to collect data on users’ interactions. To learn more about how Google collects and processes data, visit Google’s Privacy & Terms site.

We may also implement Google advertising features such as remarketing. If you wish to opt-out, you can do so by visiting Google Ads Settings or by utilizing other available third-party tools.

FOR OUR EUROPEAN CUSTOMERS AND VISITORS (GDPR NOTICE)

Flowgen is headquartered in the United States, and we primarily store and process data in the United States. If you are a resident or visitor of the EU, the UK, or Switzerland, your personal data (“Personal Data”) may be transferred to and processed in the United States or other countries. By using our Website or Platform, you consent to such transfer.

EU Standard Contractual Clauses

We use Standard Contractual Clauses (SCCs) as a valid transfer mechanism under the GDPR for data transferred from the EU to the US. If there is a conflict between the SCCs and this Privacy Policy, the SCCs will govern. For any questions on SCCs, please email info@flowgenai.com.

Rights of Data Subjects

Under the GDPR, you have certain rights regarding your Personal Data, including the right to:

Access the data we hold about you.
Rectify incorrect or incomplete data.
Object to the processing of your data.
Erase or request the deletion of your data.
Restrict further processing of your data.
Data Portability, meaning obtaining a copy in a machine-readable format.
Withdraw Consent at any time if processing is based on consent.
Lodge a complaint with a supervisory authority if you believe your rights under GDPR have been violated.

If you believe content generated by Flowgen’s AI features contains inaccurate or personal information about you that you would like corrected or removed, please contact info@flowgenai.com. We will make reasonable efforts to comply with correction or removal requests, subject to technical limitations.

FOR OUR CANADIAN USERS

This section supplements our Privacy Policy for users residing in Canada and explains how we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Definition of Personal Information: Any information about an identifiable individual (including name, address, email, etc.).
Right of Access: You may request access to the personal information we hold about you.
Right to Correction or Deletion: You may request correction or deletion of inaccurate information.
Retention: We retain your information only as long as needed to fulfill the purpose for which it was collected or as required by law.
Data Breach Notification: We will notify you of a data breach that creates a risk of significant harm.
Canadian Privacy Officer: Flowgen’s Privacy Officer for Canadian users is [Name or Title], reachable at info@flowgenai.com.
Two-Factor Authentication: We may offer two-factor authentication to further protect your account.

COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS)

Our Website and Platform are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on our Website or Platform. For inquiries, please contact us at info@flowgenai.com.

CAN-SPAM ACT OF 2003

We are committed to complying with the CAN-SPAM Act, which governs commercial email communication. We will:

Not use false or misleading email subjects or addresses.
Identify our messages as advertisements when applicable.
Monitor third-party email marketing services for compliance.
Honor opt-out/unsubscribe requests promptly.
Provide clear “opt-out” or “unsubscribe” instructions in every email.

If you wish to stop receiving marketing emails, you may unsubscribe using the link in the email or contact us at info@flowgenai.com.

MODIFICATIONS TO OUR PRIVACY POLICY

Flowgen reserves the right to modify this Privacy Policy at any time. Changes or modifications will become effective upon posting of the updated Policy. In the event of any material changes, we may notify you via email, prominent notice on our Website, or other appropriate methods. Your continued use of our Website and Platform after the effective date of any changes indicates your acceptance of the revised Privacy Policy.

LIST OF THIRD-PARTY SERVICE PROVIDERS

Flowgen may use reputable third-party service providers to help provide our Services, including but not limited to:

Amazon Web Services (AWS) for cloud hosting.
Stripe for payment processing.
Google Cloud for infrastructure and computing services.
Segment or Amplitude for analytics.

We periodically update our list of service providers. If you have questions regarding our service providers, please contact us at info@flowgenai.com.

COPYRIGHT INFRINGEMENT / DMCA NOTICE

If you believe that any content on our Website or Platform violates your copyright, and you wish to have it removed, please send a notice (a “DMCA Takedown Notice”) to our designated Copyright Agent at info@flowgenai.com, including:

Your physical or electronic signature.
Identification of the copyrighted work you claim is being infringed.
Identification of the material you believe is infringing and its location on our Website or Platform.
Your contact information, including address, telephone number, and email address.
A statement that you have a good-faith belief that the use of the materials is not authorized by the copyright owner.
A statement that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

CONTACT US

If you have questions or comments about this Privacy Policy, our privacy practices, or wish to exercise any of your data protection rights, please contact us:

Email: info@flowgenai.com

PLEASE NOTE: IF YOU USE OUR WEBSITE AND PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO OUR TERMS OF SERVICE AND THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR WEBSITE AND PLATFORM.